Terms & Conditions for Coaching Services
By purchasing Coaching Services from http://www.dalearcher.co, these Terms and Conditions are agreed to on the date purchased between the purchaser (“Client”) and Dale Archer (“Coach”) and referred jointly as “Parties” for the duration of the coaching relationship both consecutively and intermittently:
Commitment to the Coaching Relationship. Coaching is an ongoing, transparent, and trusting relationship between Coach and Client. Client’s success dramatically increases because coaching helps change mindsets, routines, and habits creating new possibilities and different options of behavior through sustained, long-term practice. Client and Coach agree the coaching relationship will be designed together. Coaching is for individuals who choose intentional changes to improve the quality of their lives.
Coach and Client acknowledge Client wants to make significant progress and change in his/her/their life. Because progress and change happen at rates that are unique to each person, Coach and Client commit to working together during the time Client purchases Coaching Services from Coach. This allows the coaching relationship to develop with progress through challenges toward objectives and success. Client commits to his/her/their development with better, faster, and smarter learning.
Coaching Services. To understand and clarify Coaching Services, the Parties acknowledge and agree that:
• Coach facilitates the process of personal and professional development, which includes interpersonal communication, body language, emotional awareness and management, and relationship management with other people across teams, groups, organizations, businesses, ecosystems, industries, etc.
• Coaching is a relationship designed and defined by Client to meet Client’s stated lawful interests, goals, and objectives. The Parties understand these may change during the coaching relationship.
• Coach uses discussion, questions, and requests to assist Client as Client identifies personal and/or professional goals, develops strategies and action plans intended to achieve such goals, and monitors progress towards implementation of follow-on actions.
• Coach mirrors what Client perceives the world to be with a focus toward the future and, through a didactic dialogue, enables Client to explore and discover possibilities, alternatives, and blind spots Client may have otherwise overlooked.
• Client is responsible for his/her/their own achievements and success, and Coach is responsible for providing honest feedback and observations based on Coach’s own life experiences and studies to Client.
• Coaching is not financial, investment, legal, or medical advice, therapy, or counseling regardless of the situations the Client may be experiencing and challenges the Parties may discuss together.
Coaching Session Procedures. All coaching sessions are conducted via telephone or via the preferred virtual platform link, e.g., Zoom or Google Meet, Client provides upon purchase unless otherwise arranged between Coach and Client. At the scheduled date and time, Client will call Coach for a collaborative coaching session from a quiet location without distractions. Coach and Client commit to starting and finishing each session on time. If Client is more than ten (10) minutes late for a coaching session without prior communication, Coach will assume the session is cancelled.
Coaching Timeline. When Client purchases multiple coaching sessions, then the series of calls will be structured as follows:
• First Session: The first session will include 15-20 minutes reviewing Coaching Services and process with Client. For the remaining hour, Coach and Client may begin the coaching process.
• Multiple Sessions: When Client purchases multiple coaching calls, Coach and Client will design the series of sessions to identify Client’s specific challenges and desired outcomes. Between coaching sessions, Client may e-mail Coach regarding coaching-related questions and issues. Communication between the scheduled coaching sessions is permissible and based on Coach’s availability; the Parties agree to keep the calls related to coaching to five (5) minutes or less.
Modifications to Scheduled Coaching Sessions. Client agrees to directly reschedule or change coaching sessions no later than 24 hours prior to each coaching session via Coach’s scheduling technology, i.e., Calendly. Requests for the cancellation or rescheduling of previously scheduled coaching sessions shall require 24 hours advance notice by Client to Coach. If such notice is provided, or in the event of Coach’s need to reschedule, Coach shall make every effort to reschedule the appointment for a mutually acceptable time (if rescheduling is desired by Client). In such cases, should Client desire to cancel the appointment, or should the Parties be unable to agree upon an alternative date and time to reschedule the appointment, no fee will be charged for that session.
Executive Leadership Startup Model™: For startup executive leadership competency development, the Client understands Coach may use his proprietary Executive Leadership Startup Model™ including key subject areas of: Leadership & Learning, Energy & Time Management, Executive Intelligence, Culture & Capital, Management & Operations, Financial Planning & Budgets, Design & Development, Ecosystem Design & Development, Negotiation & Partner Management. These subject areas are based on Coach’s extensive research, experience, and expertise in starting and supporting businesses and organizations across for-profit and non-profit sectors, countries, and continents. Coach may use his startup model to support the development of Client. If Client uses elements of Coach’s startup model beyond the coaching relationship, then Client will provide proper attribution to Coach and his startup model in perpetuity. Coach does not grant any license to Client for perpetual use.
Fees & Refunds. Client will pay Coach the coaching fee per session in USD described via designated payment links provided by Coach. Client will use Coach’s payment links for subsequent coaching session purchases. No-shows will not receive refunds. If Client ends a coaching session during a call at any time for any reason, no refunds will be issued. For multiple coaching sessions purchased in advance, any cancellation of unused sessions will incur a 20% refund surcharge of the total per session fee.
Confidentiality. The coaching relationship is built on trust. Coach agrees to keep all conversations and information with Client private and confidential. No personal ideas, information, or thoughts expressed during coaching sessions will be shared with anyone except with permission of Client. Coach acknowledges he may obtain confidential personal and/or business information from Client and agrees to keep and maintain such information strictly confidential and not to disclose or use such information without Client’s prior written consent. Client grants express permission for Coach to use Client’s business/organization name and logo only on Coach’s website and lists for marketing and promotion purposes.
Release of Information. Client acknowledges and agrees that, exclusively for purposes of application for professional credentials, Coach may provide to the International Coach Federation, the following, and only the following, information regarding services delivered under these terms: Client’s name, Client’s telephone number and/or email address, the start and end dates of the coaching engagement, and the total number of hours of coaching sessions delivered. Client agrees to be contacted by authorized representatives of the International Coach Federation, at their sole discretion, exclusively for verification of such submitted information; no questions about content of coaching will be asked.
Waiver. Client acknowledges and agrees during Coaching Services, Coach may ask Client questions that may be personal, challenging, and/or disturbing. Client waives and releases any claims arising or resulting from Coach’s questions, actions, or services except for Coach’s breach of obligations regarding confidentiality. This waiver does not apply to conduct or actions outside the scope of Coaching Services.
Warranty. Coach does not implicitly or explicitly provide any warranty at any time for any services rendered. Coaching Services are not therapeutic, medicinal, financial, or legal in nature. Client is fully responsible for the outcome, or lack thereof, of Coaching Services.